Terms & Conditions

Last Updated: 28-7-2026

Welcome to Melta, a dessert shop specializing in freshly prepared sweets and baked goods.

By using this store or placing an order, you agree to the following Terms & Conditions:

• All orders are subject to confirmation and product availability.
• Orders are freshly prepared after confirmation to ensure the highest quality.
• Prices and promotions may change without prior notice.
• Customers are responsible for providing accurate order and delivery information.
• The store reserves the right to cancel or refuse any order due to pricing errors or product unavailability.
• All logos, images, and website content are the property of Melta.

Privacy Policy

Last Updated: 28-7-2026

At Melta, protecting customer privacy is our priority.

• Personal information is collected only to process orders and improve customer experience.
• Customer information will not be sold or shared with third parties except when necessary for delivery services or as required by law.
• Contact details may be used to send order updates and promotional offers.
• Appropriate security measures are implemented to safeguard customer information.
• By using this store, you agree to this Privacy Policy.

Shipping Policy

Last Updated: 28-7-2026

Melta is committed to preparing and delivering orders with care and efficiency.

• Orders are prepared after confirmation during business hours.
• Delivery times may vary depending on the delivery location and operational conditions.
• Customers are responsible for providing accurate delivery details.
• The store is not responsible for delays caused by delivery providers or circumstances beyond its control.
• Customers will be notified if there are any unexpected delays.

Return & Exchange Policy

Last Updated: 28-7-2026

Due to the nature of food products, the following policy applies:

• Food items cannot be returned or exchanged after preparation or delivery for health and safety reasons.
• If an incorrect or defective order is received due to a store error, customers should contact customer service immediately and provide photos if applicable.
• The store will review the case and may replace the order or provide appropriate compensation where necessary.
• The store is not responsible for products after delivery if they have been improperly stored or handled.